Steel Door Company Limited, terms and conditions

Last updated 18 September 2026

1. General

1.1 These terms and conditions govern the sale, supply and installation of bespoke made to measure steel doors and screens by Steel Door Company Limited ("the Company").

1.2 By placing an order with the Company, the Customer agrees to these terms and conditions.

1.3 Any variation to these terms and conditions must be agreed in writing by the Company.

1.4 Steel Door Company Limited is registered in England and Wales, company number [insert], registered office Unit C, Scarlet Court, Redhill Business Park, Stafford, Staffordshire ST16 1YJ. VAT number [insert].

2. Precedence

2.1 Where a Customer has signed a contract with the Company, that signed contract, the accepted quotation and the signed survey sheet together form the whole agreement between the parties.

2.2 Where there is any conflict or inconsistency between these terms and conditions and a signed contract, the signed contract takes precedence.

2.3 Where there is any conflict between these terms and the accepted quotation, the quotation takes precedence on specification, quantity and price only. These terms take precedence on everything else.

2.4 No other document, verbal statement, marketing material or sample forms part of the agreement.

3. Summary of responsibilities

This summary is for guidance. The full terms below apply.

The Customer is responsible for:

• Ensuring the site is structurally complete and ready before survey and installation

• Providing accurate and final design preferences, including all dimensions and door type requirements

• Obtaining any necessary planning permission, building control approval, landlord consent or management company consent

• Ensuring safe and clear access to the property, including space for unloading and installation

• Notifying the Company of parking restrictions and arranging any permits or suspensions

• Making full payment in line with the agreed schedule

• Being present at survey and installation to confirm conditions and sign off documentation

• Protecting surrounding finishes, and telling the Company about any building work that may affect the installation area

The Company is responsible for:

• Carrying out the survey and giving recommendations based on the site conditions present at that time

• Confirming the final specification as agreed with the Customer

• Manufacturing the product to the agreed specification

• Communicating estimated lead times, delays and delivery scheduling

• Providing professional installation where included, and photographic records

4. Enquiry and quotation

4.1 Customers may browse products on the Company's website and submit an enquiry through the contact form.

4.2 When an enquiry is submitted, the Customer's name, email address, telephone number and project details are stored in the Company's CRM (HubSpot) and used to process the enquiry.

4.3 An initial quote is provided following consultation with the Customer. Quotes are valid for 30 days. Quotes may change if the specification is modified or if measurements differ from those first supplied.

4.4 The Company may adjust prices before the deposit is received to reflect material cost changes, import duties or supplier price increases. Any change will be communicated to the Customer before the order proceeds.

5. Survey and site readiness

5.1 A survey is mandatory for all supply and fit orders. The Company will not attend site to survey until the 50% deposit has been received in full. The deposit is non refundable.

5.2 The site must be fully ready before the survey takes place. This includes, but is not limited to, flooring being laid and all plastering and walls fully formed.

5.3 The surveyor will complete a risk assessment at the time of the survey. Site access must be safe and must be clearly explained to the surveyor before the appointment.

5.4 All measurements and specifications taken at the survey are based on the conditions present on the day of the visit. The Customer must tell the Company about any planned or pending building work that may affect the installation area.

5.5 The survey does not include any assessment or pricing of structural alterations, such as removing walls or altering openings. Any such work must be arranged and completed by the Customer before installation.

5.6 If anything on site changes after the survey, including flooring, plastering or any structural element that may affect the installation, the Customer accepts full liability for any problem that results. If the doors no longer fit because of such a change, the Customer will be charged for a full remake of the product.

5.7 The installation area must be fully accessible and free from obstruction at the time of fitting. This includes furniture, flooring materials, and electrical or plumbing work in progress. Any delay or return visit caused by an obstruction will be charged.

5.8 The Customer must provide site photographs and confirm that no changes will be made before installation.

5.9 The Customer must attend the survey and sign off the key specifications, including final design, sizes, bar layouts, colours, glass options and door handing. Once these are approved, changes may not be possible and may incur additional cost.

5.10 The surveyor will identify and point out any minor pre-existing site defects before installation. The Customer acknowledges these findings by signing the survey sheet.

5.11 If the site is not ready, or the Customer is not present at the agreed time, the appointment is treated as a missed survey and a fee of £300 plus VAT applies.

5.12 Cancellation of a survey with less than 24 hours notice will incur a further survey fee of £300 plus VAT.

5.13 The Customer is responsible for access, for obtaining all permissions and consents, including from any landlord or building management company, and for site readiness.

6. Payment terms

6.1 For all orders, supply and fit and supply only, the payment structure is:

• A 50% deposit, payable on order. For supply and fit orders this must be received before the Company attends site to survey.

• The remaining 50% balance, payable in full at least 72 hours before installation or delivery.

6.2 All deposits are non refundable.

6.3 The Company will not deliver or install until the balance has been received in full. Title to and possession of the goods remain with the Company until payment has been received in full.

6.4 Late payment of the balance will incur a fee of £100.

6.5 For supply and fit orders, production begins once the survey is signed off and the final CAD drawing has been approved in writing by the Customer. The Company will issue the CAD drawing after the survey. Production normally begins within one working week of the drawing being approved.

7. Supply only orders

7.1 On supply only orders the Customer is fully responsible for providing accurate measurements.

7.2 The Company accepts no liability for measurement errors made by the Customer. No replacement or refund will be offered in such cases.

7.3 The Company will not advise on the suitability of a product for internal or external use. It is the Customer's responsibility to tell the sales team clearly what the product is required for.

7.4 The Company does not advise on compliance with Building Control regulations. Responsibility for meeting any legal, structural or regulatory requirement rests entirely with the Customer.

7.5 Supply only orders are delivered, not installed. Delivery terms are set out in clause 10.

8. Lead times

8.1 Lead times are estimates only. The current estimated lead time is 10 to 18 weeks from the date production is confirmed, depending on the products ordered.

8.2 Estimated lead times are given in good faith and are not a guarantee. They are subject to change based on supplier availability, production schedules, material availability and transit.

8.3 Time is not of the essence.

8.4 The Company will tell the Customer as soon as reasonably possible about any change to an estimated lead time.

8.5 The Company is not liable for any loss caused by a delay outside its reasonable control, including delays caused by suppliers, manufacturers, hauliers or material shortages. Clause 20 sets out the limits on the Company's liability.

8.6 If the Customer delays installation or delivery by more than 30 days after production is complete, storage charges may apply.

8.7 If the Customer refuses to take delivery or installation within a reasonable period, the Company may treat the order as cancelled by the Customer and charge accordingly.

8.8 Customers are advised not to book other trades, arrange access or commit to a completion date on the basis of an estimated lead time.

9. Installation and final payment

9.1 An installation date will be arranged as production nears completion.

9.2 The 50% balance is due in full at least 72 hours before installation. Late payment incurs a £100 fee. The Company will not install until the balance has been received in full.

9.3 The Customer, or someone authorised by the Customer, must be on site to confirm that conditions match those recorded at the survey.

9.4 The Customer must remain on site during installation and must sign off the completed work once installation is finished.

9.5 Photographs will be taken before and after installation to record site conditions, installation quality and that no damage was caused.

9.6 If the Customer is not present, or cancels with less than 24 hours notice, a full rebooking charge applies.

10. Delivery, supply only orders

10.1 A delivery date will be arranged as production nears completion.

10.2 The 50% balance is due in full at least 72 hours before delivery. Late payment incurs a £100 fee. The Company will not release the goods until the balance has been received in full.

10.3 The Customer, or someone authorised by the Customer, must be present to receive the delivery. Deliveries will not be left unattended.

10.4 The Customer is responsible for safe and clear access for the delivery vehicle, including space to park close to the property and to unload.

10.5 The Customer is responsible for offloading assistance where the size or weight of the product requires it, and for moving the goods within the property. The Company's delivery is to the nearest safe and accessible point at the property.

10.6 The Customer must inspect the goods on delivery and sign a delivery note. Any visible damage or shortage must be recorded on the delivery note at the time.

10.7 Once the delivery note is signed, responsibility for the goods, including storage, protection and handling, transfers fully to the Customer.

10.8 If the Customer is not present, or cancels with less than 24 hours notice, a full redelivery charge applies.

10.9 Goods must be stored flat, dry, indoors and protected from impact and moisture until installed. Damage caused by storage or handling after delivery is not covered by the warranty.

11. Site conditions, access and parking

11.1 The Company is not liable for structural or regulatory issues, poor access or an unprepared site.

11.2 The Company will not carry out installation or delivery if the site is unsafe, inaccessible or not ready. The Company may carry out a final site inspection on arrival and may refuse to proceed.

11.3 The Customer must ensure safe access is available and clearly communicated in advance. The Company must be able to park close to the property to unload. It is the Customer's responsibility to make all arrangements needed to allow this.

11.4 If site conditions differ from those recorded at the survey, the Company may charge for additional costs or refuse to install.

11.5 The Customer must protect surrounding finishes, including floors, walls and fittings.

11.6 Fire rated products are supplied with manufacturer certification. The Customer is responsible for obtaining building control approval.

11.7 Parking, permits and charges. The Customer must tell the Company before the survey, delivery or installation date about any parking restriction, permit requirement, controlled parking zone, loading restriction or other access limitation affecting the Company's vehicles. Where the Customer confirms that no permit or arrangement is needed, or fails to notify the Company of a restriction, the Customer agrees to reimburse the Company for any parking charge, parking fine, Penalty Charge Notice, towing charge, congestion charge, clean air zone charge or other reasonable cost incurred as a direct result of inaccurate, incomplete or misleading information provided by the Customer. Where parking is chargeable, that cost is payable by the Customer.

12. Product tolerances and appearance

These products are hand finished. The following are characteristics of the material and the manufacturing process. They are not defects.

12.1 Colour and finish. Swatches, samples, showroom units and on screen images are indicative only. Slight variation in shade, gloss level and texture is normal between batches, between separate orders, and between different components of the same order. A light orange peel texture is normal in powder coating. If the Customer needs a precise match to an existing product, this must be confirmed in writing before the order is placed, and the Company cannot guarantee a match.

12.2 Steel. Minor surface irregularities, weld marks and tooling marks visible on close inspection are characteristic of fabricated steel.

12.3 Glass. Glass is assessed against the Glass and Glazing Federation visual quality standard. Glass is viewed from the room side, at a distance of two metres for clear glass and three metres for toughened, laminated or coated glass, in natural daylight but not direct sunlight, for no more than 60 seconds. Blemishes not visible under this test are acceptable and are not a defect.

12.4 Measurements. Frames are manufactured to a tolerance of plus or minus 3mm on overall dimensions. Openings in existing buildings are rarely square or plumb. Packing, scribing and making good may be required, and this is the Customer's responsibility unless quoted for separately.

12.5 Condensation. Steel conducts heat. Surface condensation on frames and glass is caused by internal humidity, ventilation and temperature, and is not a product defect. Internal doors are not thermally broken, are not weather rated, and must not be used in an external application. Condensation forming inside a sealed unit is a defect and is covered by the warranty.

13. Customer supplied components

13.1 Where the Customer supplies handles, locks, glass or other components, the Company is not responsible for their compatibility, quality, performance or any installation issue arising from them.

14. Warranty and defect reporting

14.1 The Company provides a 24 month manufacturing warranty covering structural integrity and workmanship, from the date of installation or delivery.

14.2 The warranty does not cover accidental or intentional damage, misuse, poor maintenance, corrosion caused by damage to the finish, installation by others, alterations made after installation, or the characteristics described in clause 12.

14.3 Any defect or damage must be reported in writing, with photographs, within 7 days of installation or delivery.

14.4 The Customer must sign a completion document on installation. Any concern or damage must be raised before signing.

14.5 Once the completion document is signed and the installers have left, responsibility for the product transfers fully to the Customer.

14.6 Warranty claims are covered only to the extent set out in the Company's warranty document.

14.7 Nothing in this clause affects the Customer's statutory rights as a consumer under the Consumer Rights Act 2015.

15. Cancellation by the Customer

15.1 All cancellations must be submitted in writing.

15.2 Deposits and fees already paid are non refundable.

15.3 All products are made to the Customer's specification and are fully bespoke. The order is therefore exempt from the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By placing an order the Customer confirms that they understand and agree that production may begin immediately and that no refund will be given if the order is cancelled, except where the goods are faulty or not as described.

15.4 Cancellation after production has begun may result in charges up to the full value of the order.

16. Subcontracting

16.1 The Company may subcontract surveys, manufacture, delivery or installation. All subcontracted work is carried out to the Company's quality standards and remains covered by these terms and conditions.

17. Indemnity

17.1 The Customer agrees to indemnify the Company against any claim, loss or damage resulting from misuse, poor maintenance, or alterations made to the product after installation.

18. Health and safety

18.1 The Customer must ensure the site complies with relevant health and safety regulations so that work can be carried out safely. The Company may refuse to install or deliver where conditions pose a safety risk.

19. Dispute resolution

19.1 The parties agree to attempt mediation before pursuing formal legal action.

19.2 Complaints should be sent in writing to the Company at its registered office or by email to [insert complaints email]. The Company will acknowledge a complaint in writing.

20. Force majeure, liability and law

20.1 Force majeure. The Company is not liable for any delay or failure to perform resulting from circumstances beyond its reasonable control. This includes but is not limited to acts of God, government restrictions, pandemics, supply chain failure, labour disputes, transport failure and other unforeseen events. The Company will notify the Customer of the delay and make reasonable efforts to resume performance as soon as possible.

20.2 Limitation of liability. The Company's total liability for any claim arising under these terms will not exceed the total amount paid by the Customer for the goods and services supplied.

20.3 Consequential loss. The Company is not liable for any indirect or consequential loss arising from delay, defect, cancellation or failure to supply. This includes but is not limited to the cost of other trades, standing time, scaffolding or plant hire, storage, alternative accommodation, loss of rent, loss of profit, and delay to any wider project or programme of works.

20.4 Nothing in clauses 20.2 or 20.3 limits the Company's liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded. Nothing in these terms affects the Customer's statutory rights as a consumer.

20.5 Governing law. These terms are governed by and construed in accordance with the laws of England and Wales. The parties agree that any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales.

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Steel Door Company Limited, Unit C, Scarlet Court, Redhill Business Park, Stafford, Staffordshire ST16 1YJ, United Kingdom.