FAQ's

We’ve put together answers to the most common questions our customers ask. Whether you're just browsing or ready to place an order, we’re here to make the process clear, smooth and straightforward.

We’re a young, fast-growing team with a real passion for great design and proper service. People come to us when they want something that feels a cut above — clean, confident, and well-considered. We’ve worked with names like Mark Wright, Scott Mills and Premier League footballers, but our focus is always the same: helping you create something special, without the stress. No fluff. No hard sell. Just well-made steel doors, done properly.

We offer the slimmest steel door profile on the market — and more customisation options than anyone else. Every detail can be tailored to your space, from glazing to hardware to layout. Unlike aluminium or timber alternatives, our doors feel solid, refined, and built to last. It’s not just a different look — it’s a completely different product.

Browse our product range on the website and fill in our contact form. One of our team will be in touch to discuss your project in more detail.

Your details will be added to our system. A member of our sales team will give you a call to learn more about your project and provide a tailored quote.

Quotes are valid for 30 days. If specifications or measurements change, the price may be revised.

Yes — unless the order is supply-only. A full site survey is essential to ensure a precise fit. The survey fee is 10% of your total order and is non-refundable.

The site should be in its final state — flooring complete, walls built, and no structural changes pending. We’ll also ask for a few photographs in advance.

Yes. It’s important you’re present to confirm details like colours, glass, handle placement, and overall layout. Everything is signed off on the day.

You can for supply-only orders, but please note you’ll be responsible for any inaccuracies. We can’t offer replacements free of charge.

Once the survey is complete and you’ve approved the CAD drawing, a 40% deposit is required to begin production.

We start production within one working week of receiving your signed drawing and deposit.

Around 10 weeks. Sometimes sooner, sometimes a little longer, depending on demand. We’ll keep you updated.

The remaining 60% is due at least 24 hours before installation. Late payments incur a £100 fee, and we won’t deliver or install until payment is complete.

No. Any structural changes must be completed before we arrive.

You can, but we’re not responsible for fitting issues or compatibility problems.

We offer a 24-month simple warranty.

Yes - we have our own team of fitters that are employed by Steel Door Company.