Terms & Conditions

DEFINITIONS

‘Steel Door Company, us, we, our’ means Steel Door Company Ltd, a company registered in England and Wales with company number 14622460, whose registered address is Unit 1 Tollgate Park, Stafford, England, ST16 3EF, United Kingdom.

‘Customer, you’ means any person, firm, or company who has agreed to purchase the Products and/or installation services and whose name and address appear on the purchase order.

‘Lead time’ means a period that starts from signing approval of final drawings and cleared receipt of deposit till the time when the contracted work is finalised and approved by the customer or the product is delivered, subject to an order.

‘Products’ means any goods, articles or materials supplied by us to you under these Terms & Conditions.

‘Installation Services’ means the survey, measuring, installation and any other services to be provided to you under these Terms & Conditions, which shall be carried out by us and/or a third-party installer appointed by us.

‘Price’ means the price for the Products and/or Installation service specified in the estimate. The Price is exclusive of VAT.

‘Survey’ means the survey conducted by a surveyor appointed by us.

‘Terms & Conditions means these terms and conditions, as amended from time to time. 

1. APPLICATION OF THESE CONDITIONS

1.1 Acceptance of Quotations/Contracts: Acceptance of any quotation/contract as specified in clause 1.2 shall be deemed as acceptance of these Terms & Conditions. It's essential to read these Terms & Conditions carefully before accepting any quotation.

1.2 Customer's Understanding: The Customer is deemed to have read and fully understood these Terms & Conditions, which apply to all (1) quotations and checklists completed after the Survey, (2) estimates, and all other contracts for the sale of the Products and/or Installation Services, and (3) invoices raised by us. These Terms & Conditions prevail over any terms or conditions proposed or stipulated by the Customer. No variation to these Terms & Conditions shall be permitted or effective unless acknowledged and agreed by us in writing.

1.3 Orders Deemed Offers: All orders for the Products and/or Installation Services shall be deemed to be an offer by Steel Door Company to purchase the Products and/or Installation Services by you under these Terms & Conditions.

1.4 Acceptance of Orders: No order placed by you for the Products and/or Installation Services shall be deemed accepted by us until the Company issues a written acknowledgment of the order. This acknowledgment shall also be issued if the order has been made by telephone or in person.

1.5 Changes to Terms & Conditions: We reserve the right to change the Terms & Conditions under which our Products and/or Installation Services are provided. Any such change in Terms & Conditions will be effective on all new orders placed after the date of any such change.

1.6 Queries: If you have any questions about these Terms & Conditions, our Products, Installation Services, or the Company, please get in touch with us via email at sales@steeldoorcompany.co.uk

2. QUOTATIONS AND ORDERS

2.1 Quotation Validity: Quotations are valid for 30 days from the date of issuance, based on current rates and prices at the time of quotation.

2.2 Correction of Errors: We reserve the right to correct any clerical errors or omissions. Any increases after the creation date will be added to the balance of the quotation.

2.3 Accuracy of Orders: It is your responsibility to ensure the accuracy of the description of the Products and/or Installation Services set out in your order. Any amendments required should be communicated in writing within 2 weeks' time.

2.4 Minor Technical Changes: We reserve the right to make minor technical changes to our Products and installation services to improve them.

2.5 Price Adjustment for Disruptions: If the supply of the Products or Installation Services is disrupted or postponed by you, we reserve the right to raise the Price to compensate for any additional time our fitters spend providing the Installation Services.

2.6 Price Adjustment for Extended Delays: If the supply of the Products and Installation Services is interrupted or delayed by you for more than one calendar year, we reserve the right to update the Price.

2.7 Order Cancellation: The Company has the right to cancel an order without giving a reason, with notification provided by email.

2.8 Customer's Responsibility for Measurements: If the Quotation is based on the Customer’s measurements, Steel Door Company Ltd is not responsible for any incorrect measurements supplied by the Customer.

2.9 Continuous Work Requirement: We expect the agreed works for a customer to be carried out as a single continuous operation during regular working hours into prepared openings. Separate site visits will be charged at an additional cost if continuity cannot be provided.

2.10 Charges for Unprepared Sites: If installation cannot start due to reasons such as unfinished support structure or inadequate access, a charge will be incurred.

2.11 Estimations Subject to Final Survey: All estimations are subject to the final survey, designs, specifications, and structural calculations.

2.12 Price Adjustment for Changes: We maintain the right to change prices if any details or sizes vary within the order after placement or survey agreement. Costs associated with these changes will be charged.

3. SURVEY

3.1 Survey Cost: If you require a survey before production, the cost will be included in the estimate. The survey will be conducted within 5 days of receiving written acceptance of the estimate.

3.2 Scope of Survey: The survey will focus on the installation of the Products and factors reasonably ascertainable from a non-invasive examination. It does not constitute a comprehensive structural survey of your property.

3.3 Notification of Technical Issues: If technical problems arise during the survey that make production or installation more difficult or expensive than anticipated, we will notify you and may cancel the estimate or adjust the Price accordingly.

3.4 Customer's Right to Cancel: If technical issues arise and we raise the Price, you have the right to cancel the estimate within 14 days of receiving the notice.

3.5 Additional Costs for Unforeseen Issues: If technical problems arise during installation that were not reasonably foreseeable during the survey, we reserve the right to increase the Price to cover additional work required.

3.6 Customer Confirmation: After the Survey, you must sign the survey checklist to confirm approval of all measurements, dimensions, and work carried out during the Survey.

3.7 Site Survey Fee: A Site Survey within a 50-mile radius of our address is provided for £150 plus VAT. Additional checks beyond this radius will incur additional costs.

3.8 Customer Presence during Survey: It is required that the customer or site responsible person be present during the surveyor appointment to verify all measurements taken. If not available, confirmation of details taken by the surveyor is required.

3.9 Survey Cancellation Fee: If an order is cancelled after a survey has been conducted, a survey fee starting from £350 plus VAT will be applied.

4. CANCELLATION OF THE ESTIMATE

4.1 Right to Cancel: You have the right to cancel the estimate by providing written notice within 14 days of receiving it. If canceled within this period, a full refund of the Initial Order Deposit will be issued.

4.2 Cancellation After 14 Days: If you do not cancel within the 14-day period or decide to change your order after this time, a charge of 50% of the Initial Order Deposit will be applied.

4.3 Phased Contracts: If the Products or Installation Services are provided in phases, cancellation of one phase does not entitle cancellation of other phases or the estimate.

5. PRICE AND PAYMENT

5.1 Cost and Payment Schedule: The estimate includes the cost of Products, Installation Services, and Delivery, along with payment due dates. Additional costs such as scaffolding are not included and must be paid separately.

5.2 Price Inclusions: Unless specified otherwise, the Price includes all discounts, rebates, or offers. Any subsequent promotions will not affect the Price.

5.3 Payment Terms: Unless stated otherwise, the balance of the Price is due before delivery and installation. For orders under £1000 (excluding VAT), full payment is required upon placing the order.

5.4 Payment Method: Payment must be made via bank transfer; cash payments are not accepted.

5.5 Late Payment: Failure to pay by the due date incurs interest at an annual rate of 8%, as per the Late Payment of Commercial Debts (Interest) Act 1998.

5.6 Consequences of Late Payment:

5.6.1 If payment is not made on time, cancelling the estimate or delaying future deliveries does not relieve the Customer of their payment obligations under the Purchase Agreement.

5.6.2 Steel Door Company retains the right to determine the allocation of any payments, including those intended for other Products or Services.

5.6.3 Interest is charged on outstanding sums from the due date until full payment is received, in accordance with legal provisions.

5.7 Payment Schedule:

Payment Description:Amount Due:Due When:Initial Order Deposit50% of agreed priceUpon acceptance of quote; Prior to site survey or procurement of materialsFinal Payment50% of agreed priceInvoice issued 10 days before installation or delivery; Due 24 hours prior to Installation or 72 hours prior to Delivery

5.8 Confirmation and Production Slot: Receipt of cleared funds for the Initial Order Deposit, along with approved technical production drawings, confirms the production slot.

5.9 Timely Final Payment:

The final 50% payment for booked installation must be made 24 hours in advance. Failure to do so will result in cancellation and rescheduling, incurring a fee of £1000 plus VAT.

5.10 Price Adjustments:

Prices may be adjusted for changes to the order or if significant time (1 month) has elapsed since the original estimate. Customer consent is required for any price changes.

5.11 Final Invoice and Warranty:

The final invoice (Final Payment) is due within 10 working days before delivery or 24 hours before installation, to validate the warranty. Failure to make full payment forfeits warranty rights.

5.12 Construction Services Domestic Reverse Charge (Reverse VAT):

Steel Door Company Ltd is registered under the Construction Industry Scheme (CIS), allowing for Reverse VAT presentation as required by law.

6. Delivery of Goods and Preparation for Installation:

6.1 Delivery Estimates:

While we aim to meet lead times and delivery dates, delays may occur due to factors beyond our control. Delays do not warrant cancellation of the estimate or Terms & Conditions.

6.2 Delivery Responsibility:

We are responsible for delivering the Products to the customer's address and consider delivery completed upon notification that the Products are ready.

6.3 Delivery Fee:

The delivery fee is calculated based on factors such as location, quantity of Products, and required personnel and vehicles.

6.4 Installation Postponement:

If the customer postpones installation less than three weeks before the agreed date, a cancellation fee may apply.

6.5 Installation Delays:

If installation takes longer due to circumstances beyond our control, additional charges may apply for each extra day spent on-site.

6.6 Liability for Delayed Delivery:

We are not liable for any direct or indirect costs or damages resulting from delayed delivery unless caused by our negligence.

6.7 Customer's Duty to Accept Delivery:

Customers must allow access for delivery within 30 days of notification. Failure to do so may result in payment of the remaining balance and reimbursement for associated costs.

6.8 Storage Fee:

After 28 days of free storage, a fee may be charged for continued storage of Products.

6.9 Customer's Responsibility for Site Preparation:

Customers are responsible for removing and replacing fixtures and fittings necessary for installation, with associated charges applicable.

6.10 Limitations on Installation:

Our installers are not permitted to alter electrical, gas, or water installations. Failure to prepare the site may result in suspension of Installation Services and additional charges.

6.11 Site Readiness:

Customers must ensure clear and safe access to the site, as well as an electrical power supply within 20 meters of the work area.

6.12 Structural Integrity:

Structural preparations and repairs are the customer's responsibility, and our price assumes the existing structure is in sound condition.

6.13 Installation Sign-Off:

Customers or their representatives must inspect and sign off on the installation upon completion.

6.14 Installation Day Preparedness:

If the site is not prepared on the installation day, fees may apply, and rescheduling may be necessary with a wait time of up to four weeks.

6.15 Pre-Installation Inspection:

A pre-installation inspection is available within a 50-mile radius, with additional costs for locations beyond this range.

7. Risk, Title, and Insurance:

7.1 Transfer of Risk:

Upon delivery, the risk of damage or loss transfers to the customer, who must ensure the Products are covered by insurance against all risks.

7.2 Ownership Transfer:

Ownership of the Products transfers to the customer only upon receipt of full payment.

7.3 Warranty Activation:

The warranty for the Products is activated upon receipt of full payment from the customer.

8. Specification of the Products and Installation Services:

8.1 Structural Preparations:

All structural preparations are the responsibility of the customer, and our price assumes the existing structure is sound.

8.2 Property Condition:

Customers must ensure their property is structurally sound and without material defects, as we are not liable for any resulting damage or extra work.

8.3 Preservation of Existing Fixtures:

We cannot guarantee the preservation of old windowpanes, frames, or secondary glazing during removal, and we are not responsible for any resulting damage or loss.

8.4 Compatibility of Fixtures:

We cannot guarantee the compatibility of existing shutters, blinds, or curtains with replaced windows and doors, and we are not responsible for any resulting damage or loss.

8.5 Glass Information:

Information provided about glass pertains only to the glass itself and not the building's acoustic properties or performance.

8.6 Changes to Orders:

Any desired changes to orders must be communicated in writing within seven days of order acceptance.

8.7 Consultation with Surveyor:

Changes to specifications must be consulted with the surveyor, with associated fees payable by the customer.

8.8 Descriptive Materials:

Descriptions, drawings, or sketches provided are for illustrative purposes only unless otherwise agreed upon.

9. Limitation of Liability:

9.1 Limited Liability:

Our liability is limited in accordance with the terms outlined, including negligence, breach of contract, or any other claims arising from the estimate or Terms & Conditions.

9.2 Warranty Terms:

Our warranties regarding Products and Installation Services are specified in the Warranty document on our website.

9.3 Exceptions to Exclusion:

Certain liabilities cannot be excluded, including those related to personal injury, fraud, or breach of statutory duties.

9.4 Reimbursement Limitation:

Subject to certain exclusions, our liability is limited to reimbursing the Price and reasonable losses incurred due to our breach or negligence.

9.5 Customer Responsibilities:

You are liable for expenses or losses resulting from acts or omissions preventing or delaying our obligations.

9.6 Cancellation Due to Abuse:

We reserve the right to cancel the estimate due to staff abuse, requiring immediate payment of the outstanding balance and delivery of Products by a third party.

10. Your Obligations:

10.1 Fulfillment Requirements:

• Comply with reasonable requests regarding Product supply and installation, including health and safety regulations.
• Provide access to washing and toilet facilities for our employees.
• Prepare and maintain your property for Product delivery and Installation Services, including hazardous materials removal and compliance with health and safety regulations.

10.2 Liability for Delayed Permissions:

If we supply Products and Services before you obtain necessary licenses or consents, you're liable for the Full Price even if permissions are not granted later.

11. Timeline:

11.1 Lead Time Estimates:

• We'll endeavor to meet lead times, but they're estimates only.

11.2 Holiday Period Adjustments:

• Delivery lead times may change due to holiday periods, with notification of any delays provided promptly.

11.3 Production Time Limit:

• We reserve a maximum production time of 6 months from the Initial Order Deposit. Claims for deposit reimbursement due to delays or non-delivery within this period aren't accepted. Delivery/installation dates are agreed individually once Products are manufactured.

12. Refund Policy:

12.1 Bespoke Product Exclusion:

• Bespoke Products aren't eligible for the 14-day cooling-off period. Cancellation after receipt is possible only for faulty goods.

12.2 Non-Delivery Entitlement:

• Failure to deliver within 30 days of the agreed date entitles you to a full refund under the Consumer Rights Act 2015, Section 28.

13. Handling Faulty, Damaged, or Incorrect Goods:

13.1 Quality Standards:

• Products must meet quality standards and match descriptions. Faulty, damaged, or incorrect Products are subject to refund, repair, or replacement.

13.2 Right to Reject:

• You have a 30-day right to reject non-conforming Products and receive a full refund.

13.3 Timely Repairs or Replacements:

• Repairs or replacements will be carried out within a reasonable time and at no significant inconvenience to you.

13.4 Refund Processing:

• Refunds will be issued within 14 days of agreement, including delivery fees.

13.5 Original Payment Method:

• Refunds will be processed using the original payment method.

13.6 Consumer Rights Information:

• For further consumer rights information, contact your local Citizens’ Advice Bureau.